Michele Balme on 04/24/2026

Got me in quick, thorough inspection and took care of important safety issues. Paige called with all the information and was honest and super nice to work with.

Jane Payette on 04/14/2026

Always a positive experience > they are totally honest and upfront with you, I trust them completely! Always accommodating to my needs, they go above and beyond! I am so grateful to have this team of incredible people ♥️ taking care of my car 🚙 🙏🏼

Shop Reply

Jane You are the best! Thank you for the wonderful review. It was great to see you. Hope to see you at your next service.

Gregory Todd on 03/26/2026

I've gotten good service at Wayne's. They are keeping my 2000 Subaru going. It's true that whenever I take it in I wind up having to pay a bit more than I'm hoping I will pay. But on the other hand, their work seems to be good: The car is still running, and still running fine. I'm happy with their work, and I trust them.

David Proulx on 03/25/2026

Back for oil change and drive shaft replaced. In and out one day. Car performance enhanced with smooth ride. No drama. Highly recommend.

Shop Reply

David, Thank you so much for sharing your experience! We’re glad we could diagnose and repair everything in-house and save you the extra hassle of being sent elsewhere. Our team takes pride in handling even the big jobs, and it means a lot to hear that you felt well taken care of. We appreciate your trust — thank you for choosing Wayne’s Service Plus! Thank you, Trish

Raymond De Rosa on 03/23/2026

Trish, Mike her head mechanic are truly first class expert's. My car was diagnosed at Bald Hill KIA as having a parasitic draw on the car's battery. After months upon months, changing electronic door lock, no change, after market issue, no change, they had the car the last time for a month, installed a new radio, no change. Had an ( expert diagnostic mechanic come to my house hours later much money, no change. Finally Wayne's auto mechanic Mike was able after much testing, trouble shooting, to find the problem, corrected the vast issues and the car is back on the road and expertly repaired. They are and will be going forward my honest, dependable go to repair shop for sure.

Shop Reply

Ray, Thank you so much for sharing your experience—we truly appreciate you taking the time to write such a thoughtful review. It means a lot to hear that Mike was able to get to the root of the issue after everything you had been through. Electrical and parasitic draw problems can be incredibly frustrating, especially after multiple attempts elsewhere, so we’re really glad we could finally get your vehicle properly diagnosed and repaired. We take a lot of pride in being thorough, honest, and persistent when it comes to solving tough problems, and your feedback reinforces why we do what we do. I’ll be sure to pass your kind words along to Mike and the rest of the team. We’re grateful for your trust and look forward to being your go-to shop moving forward. If you ever need anything, don’t hesitate to reach out! Thank you, Trish

Scott Monroe on 03/20/2026

Great job as usual. Competent, honest and friendly. Been a customer for over 20 years.

Shop Reply

Scott, Thank you for the great review! We love working on your Toyota Corolla's. See you for your next service! Thank you, Trish

Julia Bergh on 03/20/2026

A colleague referred me to Wayne's a couple years ago and I've referred all my friends and family since. Their service and reliability is unbeatable. It's also women-owned and operated which is icing on the cake.

Shop Reply

Thanks for the 5-star review! We’re grateful for your support and look forward to seeing you next time.

Rich Johnson on 03/18/2026

Excellent service! I wanted a shop that could service a Toyota hybrid and these guys are the best. Anything from oil changes to complex electrical problems, they fix it all. From Paige in the front office to all the mechanics, they do a fantastic job! I highly recommend them.

Shop Reply

Rich, Thank you so much for your kind words and recommendation! We truly appreciate you trusting us with your Toyota hybrid. Our team takes pride in being able to handle everything from routine maintenance to more complex repairs, so it means a lot to hear that reflected in your experience. We’ll be sure to pass along your compliments to Paige and the rest of the crew. We look forward to seeing you again! Thank you Trish

Lisa Niebels on 03/11/2026

Always the white glove treatment at Wayne’s. Their service is beyond excellent and everyone who I interact with are total professionals ! I highly recommend Wayne’s.

Shop Reply

Lisa, Thank you for the 5 star review! Trish

Gianna Soprano on 03/03/2026

Great communication and service!!

Shop Reply

Gianna, Thank you so much for the great review! We truly appreciate your kind words. Clear communication and dependable service are always our top priorities, and it means a lot to know that it shows. We’re grateful for your support and look forward to helping you again whenever you need us! Trish

David Kellogg on 01/23/2026

Very clear communication on costs and timing of service. Very nice folks and great quality!

Shop Reply

David, Thank you for your wonderful review! We’re so glad to hear that our communication, service quality, and team made a positive impression. It means a lot to us that you noticed the care we put into every detail. We look forward to serving you again in the future! Trish

Derek Marsano on 01/22/2026

A longstanding problem with my 2007 Acura MDX could not be diagnosed by other shops, who relied solely on codes in the onboard computer to guide their repairs. Mike at Wayne’s used his master technician experience to detect a faulty ignition switch that did not present a code, which he replaced and fixed the problem. You will not find better auto experts or nicer and honest people (hello Trish and Paige) than at Wayne’s. FIVE STARS and thank you!

Shop Reply

Thank you so much for this incredible review! We’re really glad Mike was able to track down the ignition switch issue and finally get your MDX running the way it should. Problems that don’t throw a code can be the trickiest, and Mike takes a lot of pride in using his experience to get to the real root of the issue. We truly appreciate your kind words about our team! Thank you for trusting Wayne’s with your vehicle and for taking the time to share your experience. We’re always here when you need us, and we’re grateful for your support. ?????

Tony Smith on 01/13/2026

Wayne’s is the best place for car service in Providence. They are the nicest people you could choose to work on your car. I wouldn’t go anywhere else.

Shop Reply

Thank you so much for your kind words! We truly appreciate your trust in Wayne’s. Our team takes pride in providing honest, friendly, and reliable service, and it means the world to hear that you wouldn’t go anywhere else. We look forward to taking care of you and your car for many years to come. Warm regards, Trish & the Wayne’s Service Plus Team

Justin Kishbaugh on 01/09/2026

Wayne's is the best! I have been going there for years, and I 100% know that they are doing what is best for me and my car--and they are very good at what they do. Trusting your mechanic is huge, and they have my trust. Thanks for taking care of me, Wayne's! I'll see you soon for my next tune-up!

Shop Reply

Thank you so much for your kind words and continued trust! It truly means the world to us that you feel confident in the care we provide for you and your car. Building long-term relationships with our customers is what we’re all about, and we’re grateful to have you as part of the Wayne’s family. We’ll be here whenever you need us — see you at your next tune-up! — Trish & the Wayne’s Service Plus Team

Amanda Boustany on 01/07/2026

My father was recently put into a nursing home and his car had been sitting. I brought the car to Wayne's and explained the situation to Trish that I had no background information on the car and need it to be looked over. She was so patient and understanding going over the recommended service items and which one needed to be done right away vs ones could wait a little bit. The team at Wayne's really made things so easy for me during a time that was already so tough. I'll be sure to bring all my vehicles here from now on.

Shop Reply

Thank you so much for sharing your experience, and for trusting us during such a difficult time for your family. We understand how overwhelming situations like that can be, especially when you’re suddenly responsible for things with little background information. I’m truly glad I could help walk you through the process and make things a bit easier. Our team always wants to provide clear guidance and honest recommendations so you can feel confident in every decision. We’re grateful to have earned your trust, and we’ll be here whenever you need us for any of your vehicles. Wishing you and your family all the best, Trish & the Wayne’s Service Plus Team ??

Alexx Camila on 01/07/2026

If I could give it negative stars I would. This morning my husband called for a quick quote and the lady explained the diagnostic fee to look at it, he let her know we already know for sure it’s just the starter. She said we’d have to bring it there to have them look at it to find out which starter etc. when I had him call back because she should have been able to give him a quote on the starter by the make and model the lady straight up told him I don’t have time for this and hung up on him. When he called back again and told her that was rude she proceeded to hang up on him again. I would NEVER EVER recommend ANYONE to call or come here to have your car serviced if that’s what they call customer service. They should absolutely be ashamed of themselves. Great job lady.

Sarah Elkins on 01/05/2026

Fantastic service, would recommend to all my friends and family. Thank you Wayne's for steering me in the right direction.

Shop Reply

Thank you so much for the great review! We truly appreciate your recommendation to friends and family — that means the world to us. We’re always happy to help steer you in the right direction and keep your vehicle running safely and reliably. We look forward to seeing you again next time you need us! — Trish & the Wayne’s Service Plus Team

Alexis Claytor on 01/03/2026

Excellent customer service. I truly appreciate how the people at the front desk answered all of my questions and helped me find the best solution within my budget. They’re incredibly knowledgeable and communicated effectively with me every step of the way. I highly recommend checking them out for your next car maintenance service.

Shop Reply

Thank you so much for your kind words! We’re thrilled to hear that our front desk team took the time to answer your questions and help find the best solution within your budget. Clear communication and honest guidance are very important to us, and we’re glad that came through in your experience. We truly appreciate your recommendation and look forward to taking care of your vehicle again in the future! — Trish & the Wayne’s Service Plus Team

Jordan Monstrelis on 12/31/2025

Fantastic customer service. You really feel the family owned business vibe. I will continue to go to Waynes for my regular vehicle maintenance . Thanks again!

Shop Reply

Thank you so much for the wonderful review! We love hearing that you felt the family-owned atmosphere — that’s exactly what we strive for every day. It means a lot that you trust us with your regular vehicle maintenance, and we’re grateful to have you as part of the Wayne’s family. We look forward to seeing you again next visit! — Trish & the Wayne’s Service Plus Team

Amy Hogarth on 12/29/2025

Trish and her team are awesome! Kind, helpful and able to work with our families poor time management!! We appreciate who they are and the way they are so based in community and great work!

Shop Reply

Amy, Thank you for the great review! As you know we love working on your Honda Fit and Toyota Yaris! They are both long lasting cars! Thank you for all the years of loyalty! See you soon! Thank you, Trish

Susan Hasten on 12/25/2025

7:19am on Christmas Eve. I needed tire service and amazingly, you said, “Come on over and we’ll take care of it!” Seriously, I don’t know what I would do without you guys!

Shop Reply

Wow — thank you so much for sharing this! We’re so glad we could be there for you, especially on Christmas Eve! Car troubles never come at a convenient time, and we’re happy we could get you safely back on the road when you needed us most. We truly appreciate your trust and kind words. It means a lot to our whole team! Wishing you a wonderful holiday season, Trish & the Wayne’s Service Plus Team ???

Barbara Molenda on 11/13/2025

Great fast & honest service...

Shop Reply

Barbara, thank you for trusting us with your Chevy Equinox all these years. It’s always a pleasure when you come in to see us — we truly enjoy our conversations with you. Thank you, Trish

Michelle Lesperance on 11/06/2025

Fantastic place! Needed to have a tail light fixed, as well as an inspection they went above and beyond. I had forgotten to ask them to check my battery,because I had to jumpstart the car last week, and it was down to nothing. They had checked this They did all service exceptionally and were very thorough with a very reasonable and fair price. My car wasn’t quite ready at the end of the day so they let me use a loaner. I highly recommend Wayne’s And they will now be my go to service facility!

Shop Reply

Michelle, Thank you so much for the fantastic review! We’re glad we could take care of your taillight, inspection, and battery check all at once. Our team always aims to be as thorough as possible, and it’s great to hear that you felt well taken care of. We’re also happy the loaner made your day a little easier. We truly appreciate your recommendation and are honored to be your new go-to service facility. Thanks again for trusting Wayne’s Service Plus — we look forward to seeing you next time your Camry needs service! Thank you, Trish

mari mota lopes on 10/28/2025

amazing service, fair price and and they offer a completely detailed report on the car needs, including pictures and descriptions!!!

Shop Reply

Mari, Thank you so much for the great feedback! We’re thrilled to hear you enjoyed our service and found our pricing fair. Our digital inspection is designed to give you full transparency, so we’re glad the photos and detailed notes were helpful. We truly appreciate you taking the time to share your experience and look forward to helping you again! Thank you, Trish

Eric Zhang on 10/14/2025

Very informative and professional service.

Shop Reply

Eric, Thank you for the kind words! We’re glad to hear you found our service informative and professional. We appreciate you choosing Wayne’s Service Plus and look forward to seeing you again with your Civic! Thank you, Trish

Willow Finnigan on 10/10/2025

The single most honest, professional and communicative auto shop I've ever encountered. New customer for life! Edit: After my second time going to this shop, I have determined that I will no longer go anywhere else to maintain my vehicle. They finished working on my vehicle in less than 24hr and had a not insignificant amount of maintenence that needed to be done. The online portal they utilize - to show what needs immediate attention, needs work but not immediate and looks good - is like nothing I've seen from an auto shop and is honestly my favourite part.

Shop Reply

Willow, Thank you for letting us work on your Mazda 3 and for leaving a great review! We try our best to get all the cars done within 24 hours. We do love being able to send our customers pictures of their cars so they can see with their own eyes what needs to be repaired. Hope to see you for your next service. Thank you Trish

bill donnelly on 10/08/2025

Great people to do business with.

Shop Reply

Bill, Thank you so much! We truly appreciate your support and are grateful for the opportunity to take care of your Ford Ranger. It’s always a pleasure working with you! Thank you, Trish

Sandra Sasso on 10/05/2025

I have been a returning satisfied customer for decades and would give this auto repair a "five star thumbs up". Found Trish and her team completely trustworthy and always willing to discuss what needs to be done, the cost, what service can be done at a later date; and more especially what is not needed -(they work with you). Wayne's deserves a gold medal for auto repair services..

Shop Reply

Sandra, Thank you so much for your decades of loyalty and this incredible review. It truly means the world to us. Trish and the entire team appreciate your trust and are always happy to walk through what’s needed, what can wait, and what isn’t necessary — transparency is something we take great pride in. Your “five-star thumbs up” and gold-medal compliment absolutely made our day. Thank you for being such a valued part of the Wayne’s Service Plus family! Thank you, Trish

Ginger Hankins on 09/25/2025

Happened upon Wayne's when I got a flat tire while traveling. Excellent, fast service in a real family atmosphere. I can't recommend highly enough!!!

Shop Reply

Ginger, Thank you so much for the wonderful review! We’re glad we could help get you back on the road quickly — especially while you were traveling. Our team truly appreciates your kind words about the service and the family atmosphere. Safe travels, and thank you for recommending Wayne’s! Thank you, Trish

Lil on 09/22/2025

Stopped in unexpectedly with an oil issue at the end of the day and the team at Wayne's was awesome in getting me back on the road in minutes. Thank you!

Shop Reply

Lil, Thank you for letting us help you! Let us know if you need any thing in the future! Trish

Eric Auger on 09/10/2025

Trish and the whole staff at Wayne’s consistently delivers top-notch service. We have been bringing our vehicles there for decades now and have never been disappointed.!

Shop Reply

Eric, Thank you so much for your kind words and for trusting us with your vehicles over the years! We truly value your loyalty and it means a lot to know that our team continues to meet your expectations. I’ll be sure to share your feedback with the entire staff—they’ll be thrilled to hear it. We look forward to serving you for many more years to come! Trish

Tyler Lavallee on 09/05/2025

I am extremely pleased with Waynes. they are extremely informative, very reasonable and knowledgeable. They give you an entire report before any Work is done showing you what needs to be done and what does not in order. (With pictures too!) if you are searching for a reliable mechanic in the providence area look no further!!

Shop Reply

Tyler, Thank you for the wonderful feedback! We’re so glad you appreciate the detailed reports and photos—we believe transparency helps our customers feel confident about their car care. Your trust means a lot to us, and we’re grateful for the recommendation. We look forward to continuing to keep your vehicle in top shape! Trish

Joseph DiBiase on 09/03/2025

Kind, courteous, prompt, and reasonable.

Shop Reply

Joseph, Thank you for your kind words! We’re glad to hear you found our team courteous, prompt, and reasonable. We appreciate your support and look forward to serving you again! Trish P.S. we are still praying for your daughter and granddaughter.

Elaine Smollin on 08/29/2025

Wayne's is the expert Mechanic Shop I've always hoped to find! Excellent in every way!

Shop Reply

Elaine, Thank you so much for the glowing feedback! We’re thrilled to know that our team has been able to provide the level of service you were hoping to find. Your trust means the world to us, and we’ll keep striving to deliver excellence every visit! Trish

Carl Richards on 08/22/2025

Good work with a professional & knowledgeable staff !!!

Shop Reply

Carl, Thank you for the great feedback! We’re glad you found our staff to be professional and knowledgeable—it’s always our goal to provide the best service possible. We truly appreciate your support! Trish

Matthew Madden on 08/21/2025

There a 5 star establishment,number one in customer service.You need to experience it Funclebuck Matthew Madden

Shop Reply

Matthew, Thank you for the nice review. We do try to always make sure that there is enough room in our schedule to take car of any one that may have an emergency. I am so happy we were able to help you in your time of need! Thank you Trish

Samantha Clark on 08/21/2025

Wayne’s Service Plus is hands down the best auto repair shop I’ve been to in my 13 years of car ownership. Every experience here has been excellent. They’re a small business that treats customers with professionalism, honesty, and genuine care. What sets them apart is their trustworthiness — they never try to sell you things you don’t need, and they even help you find ways to reduce costs when possible. I really appreciate how they take the time to explain which repairs should be done right away, which can wait a few months, and which you can hold off on. That kind of transparency and guidance is rare and so valuable. On top of that, their work is top-notch, and the whole team is friendly, responsive, and easy to work with. If you’re looking for a shop you can trust completely, this is the place. I wouldn’t take my car anywhere else at this point.

Shop Reply

Samantha, Wow—thank you so much for sharing such a detailed and heartfelt review! We’re truly honored to have earned your trust over the years, and it means a lot to hear that our team’s honesty, transparency, and care have made a difference for you. We believe in treating every customer like family and making sure you always feel confident in the decisions you make for your vehicle. I’ll be sure to share your kind words with the entire team—they’ll be thrilled to hear them. We’re grateful for your continued loyalty and look forward to taking care of your car for many more years to come! Trish

Noah Enobakhare on 08/20/2025

Couldn’t ask for a more trustworthy business. Detail oriented, transparent, and honest. Estimates and pictures were provided prior to any services. Trish & Paige maintained open communication the entire time my car was there.

Shop Reply

Noah, Thank you for your kind words! We’re so glad to know you felt well-informed and supported throughout the process. Paige and the whole team take pride in being transparent and detail-oriented, and your feedback means the world to us. We appreciate your trust and look forward to helping with your car care anytime! Trish

Janice Muzzi on 08/13/2025

Wayne’s is always reliable and professional. I trust them with my car - everything is explained in detail with backup photos. There are never any surprises. Love doing business with Wayne’s.

Shop Reply

Janice, Thank you for letting us work on your Nissan Murano. They are a great car. See you at your next service. Thank you, Trish

Ebony Mccaffrey on 08/07/2025

Brought my car in in hopes of finding a legit auto repair shop have brought my van in 3 times and still does not work thousands of dollars later repeatedly charged me for diagnostics In my opinion don’t trust them Very friendly people but with a motive.

Shop Reply

Ebony, We’re truly sorry to hear about your experience and that we fell short of your expectations. Our goal is always to provide clear communication, fair pricing, and lasting repairs, and it’s disappointing to know you feel otherwise. We’d appreciate the opportunity to speak with you directly so we can better understand what happened and work toward making it right. Please reach out to us at 401-455-0282 at your convenience—we want to do what we can to regain your trust. Trish

Joshua Kidwell on 08/04/2025

Great people very nice fantastic to work with will be referring business and continue working with Wayne’s. Great work!

Shop Reply

Joshua, Thank you so much for your kind words and support! We’re glad to hear you’ve had such a positive experience with our team, and we truly appreciate your referrals. We look forward to continuing to take care of your vehicles for years to come! Trish

Eric J Auger on 07/16/2025

Wayne's Service has been servicing our company's fleet of vehicles for 15+ years. They have consistently delivered outstanding and reliable service. I highly recommend them!

Shop Reply

Eric, Thank you for trusting us with your company’s fleet for over 15 years! We’re honored to be your go-to shop and proud to provide reliable service you can count on. Your recommendation means a great deal to us, and we look forward to continuing to support your business for many more years! Trish

Angelo Rombley on 07/16/2025

My first experience was great! They fixed a wireless key issue I had that a previous tech couldn’t fix. They explained in great detail the issues and tried to save me money where they could. I highly recommend their services. I will be back to continue my future car maintenance with them.

Shop Reply

Angelo, Thank you so much for sharing your experience! We’re glad we could resolve your key issue and provide you with clear explanations along the way. Saving our customers money while delivering reliable service is always our goal. We truly appreciate your recommendation and look forward to helping with your future maintenance needs! Trish

William Ingram on 07/01/2025

After multiple service appointments and thousands of dollars in repair cost, my air conditioning is once again not working! I called for another service appointment and was told no appointments untill Wednesday more than a week away!

Shop Reply

William, It was a pleasure to take care of replacing the Battery and Oil Service on your Hyundai Elantra. Thank you for leaving us a five star review. See you at your next service. Thank you, Trish

Tara Penman on 06/24/2025

They quickly got me in for a state inspection when I moved from out of state! Trish was extremely kind and welcoming, and also gave me recommendations on what my car will need for maintenance in the future! Thanks so much!

Shop Reply

Tara, Thank you for sharing your experience! We’re so glad we could help with your inspection and make your move a little easier. Trish and the team always aim to provide a welcoming experience along with helpful guidance for future maintenance. We appreciate your kind words and look forward to seeing you again! Trish

Ida Schmulowitz on 05/27/2025

wonderful people and they do a great job!

Shop Reply

Ida, Thank you for letting us work on you Honda Fit! They are one of our favorite cars. They last for ever! See you for your next oil service. Thank you Trish

Claire Veselka on 05/16/2025

Nicest people, and best mechanic experience i've ever had! Lent me a loaner car free of charge while they checked my car out, never had anyone do anything like that before. Little things make all the difference. I will be a customer for life!

Shop Reply

Clair, I’m so glad to hear that you were happy with the service on your Toyota Prius—it’s one of our favorite cars to work on! We truly appreciate your business and look forward to seeing you again soon, especially with your new car! Thank you Trish

Tristan Noone on 05/12/2025

By far the best mechanic experience I've ever had. The staff is so friendly and their communication process is unmatchable. I got a full write up on all the work that my car needed done immediately and upcoming maintenance. They even sent detailed photos of the actual parts that needed servicing of my car on the lift. Never have I seen such transparency and great customer service from a mechanic shop. More mechanics should recognize how Wayne's does business and catch up to their model. I will certainly be using them for all of my future services.

Shop Reply

Thank you so much for the wonderful review! It was a pleasure meeting and speaking with you the other day. We truly appreciate you choosing use to replace your brakes on your Toyota Avalon—such a great car! We look forward to seeing you again for your next service. Thank you Trish

Juan Lindstrom on 04/28/2025

Had a great experience to would recommend Wayne's to anyone, very professional and did high quality work.

Shop Reply

Juan, Thank you for the great review and letting us work on your Honda Civic. Hope to see you in the future! Trish

Hannah L on 04/27/2025

My husband and I first tried Wayne’s Service Plus this past December on the recommendation of a neighbor and had a great experience. Trish and her team were quick and thorough, with some of the best communication we’ve ever experienced from an auto shop. When their courtesy inspection revealed some other deferred maintenance, Trish patiently walked us through the various options on the phone and followed up in writing. There were no pressure tactics, and she gave an honest assessment of what work was more urgent and what work could wait. Everything was done promptly, pleasantly, and at a high quality. The icing on the cake came this past week when we experienced a repeat of the issue that first brought us to Wayne’s three months ago. Trish told us that they guarantee their work for three years and would not charge us for any additional labor to make things right. Now that is the type of business we will happily support for years to come! What’s more, when a complication arose during the repair, Trish went above and beyond to make sure we were treated fairly: She insisted on giving us the part for free, and wouldn't take our money even when we tried to offer partial payment. Truly A+ customer service!

Shop Reply

Thank you so much for your kind words and thoughtful review! It means the world to us that you and your husband chose Wayne’s Service Plus and had such a positive experience. We truly value transparency, honest communication, and treating our customers like family, so it’s incredibly rewarding to hear that came through in your visit. We’re so glad we could make things right when that issue came up again—we always stand behind our work, and your trust means everything to us. Thank you for your support, and we look forward to being here for you for many years to come! Thank you Trish

Tyler Lavallee on 04/22/2025

I brought my Honda there and they gave me a courtesy check of my entire vehicle letting me know everything that’s wrong with it and in order! Trish was very helpful throughout the entire process. I totally recommend them for any of your automotive repairs!

Shop Reply

Tyler, Thank you for letting us take care of the Brakes And Oil Service on you Honda Accord. See you for your next service! Thank you, Trish

Nanor Antreassian on 04/09/2025

Wayne’s Service Plus was hands down the best auto body experience I’ve ever had. They were super quick with updates, helped me prioritize repairs based on my budget, and made the whole process easy. My car was ready the next day, and they even gave me a clear breakdown of the work I held off on. I’ll definitely be back!

Shop Reply

Nanor, Thank you for the amazing review! It was a pleasure to be able to take care of your Brake Repair and also you Alignment. I hope your Jeep Compass is running tip top now! See you at your next service! Thank you, Trish

C F on 03/28/2025

Thus is the most thorough shop I have ever dealt with. They went above and beyond with diagnostics on my vehicle! I will be a forever customer. Friendly, honest, timely and reasonably priced! They also provided a complimentary loaner car while my vehicle was being serviced!

Shop Reply

Hello, Thank you for the amazing review! We try our best to be on time. Thank you Trish

Ana Souto on 02/20/2025

The office ladies are the sweetest!! I thought my 2016 Ford Focus was on its last leg, but they brought it back to life. The communication and reporting is impeccable. I’m glad a found a great place!

Shop Reply

Ana, Thank you for the amazing review and letting us work on your Ford Focus! It was a pleasure to take care of the Diagnostic's and the Brake Repair for you. See you at your next service. Thank you, Trish

Monster jam Izzy The Genius on 02/11/2025

I needed an inspection sticker. I didn't have an appointment. Due to my circumstances, they squeezed me in. Great customer service; clean , down-to-earth, humble people. This will be my new go-to shop.

Shop Reply

Renee, Thank you so much for letting us take care of your Nissan. It was a pleasure meeting you and your son. Hope to see you in the future. Thank you, Trish

Ralph E on 01/22/2025

Good neighborhood auto shop.

Shop Reply

Ralph, Thank you for the kind words. Trish

Michael Welch on 01/20/2025

Terrific and quick service! Team is great to work with too.

Shop Reply

Michael, Thank you for the great review! We try our best to help any way we can. Thank you for letting us help maintain your Buick Encore! They are a great car! Thank you, Trish

Michael Kutschke on 12/23/2024

Wayne’s has been reliable every step of the way in caring for my Honda. They are trustworthy, forthright, friendly, knowledgeable, and do excellent work backed by a warranty that is actually meaningful. It is difficult to find these qualities in the service industry these days and their commitment to these values will earn my business every time— it is worth every penny.

Shop Reply

Michael, Thank you for taking the time to write this review. We try our best to be nothing but honest, and friendly. I know you guys have been coming to us for years! I thank you for all those years of trusting us to take care of your vehicles. Thank you, Trish

Becky Morin on 12/18/2024

Wayne’s is top notch! The staff is friendly, knowledgeable, and thorough. In addition, they offer a rental when needed. Would definitely recommend!

Shop Reply

Becky, Thank you for this wonderful review! We love working on Toyota Prius. They are a great car. Did you know that we are certified to work on hybrids? We first received this certification in 2001. We do love our courtesy loaner cars to. They seem to be a huge hit with our customers! Thank you, Trish

Lisa Maloney on 12/16/2024

I am grateful to the team at Wayne's because they fit me in to get my front headlamp replaced, and replaced the battery in my automatic car key as I waited. They are always friendly and super helpful.

Shop Reply

Lisa, Thank you so much for the great review! It has been a pleasure working with you and on your Toyota Prius! See you soon. Thank you, Trish

john L on 11/19/2024

Update: Trish did reach out to me to make things right She had felt badly about the miscommunication and offered to complete the work I had originally requested. When they went in it was a bit more than they had anticipated but complete the repairs as promised She explained everything to my satisfaction and I feel went above and beyond to make me happy. I am overall very happy with all they have done. It's hard to find an auto repair shop these days with integrity but I feel I have definitely found one. I'll definitely be going back. Anytime we bring our vehicles in for repair we are at the mercy of the mechanics but at Wayne's I feel you're in really good hands. Original review: I had brought my Jeep in because I had a differential leak on the the left side of my Jeep both front and back When I had called they said no problem bring it in I brought it in and they went through a check up and brought a lot of issues to my attention I agreed to a few other repairs in addition to my initial reason for bringing it in The total for the the repairs was more than what I had expected to pay but I figured it was worth it They kept my jeep for 6 days When I had gotten in back everything seemed ok but when I looked at the repairs it only appeared they had fixed one of my differential seals I had called them back and they confirmed only one was repaired and I could bring it back in if I wanted them to make the repair for an additional 500 I don't have an issue paying for service. but it would have been less if they had fixed like I original asked. I came in with a simple request and I feel they were so fixated on getting more money they the had overlooked my original request For the 4000.00 I had paid to get the work done I would have thought my original request would had been taken care of and now to pay an additional 500 to get the job finished I don't find this very good customer service Everyone was nice they gave me a loaner but the bottom line is my original repair request seemed to be overlooked by their own objectives and I don't feel I would want to go back because of that I'm sure it was a slight oversight on their part but it was my first experience with them and it left me feeling a little offput

Shop Reply

John, Thank you so much for taking the time to update this review and most of all thank you for letting us make this right. Some time we fail and it is so nice to be able to fix our mistakes. My father always says the biggest part of failing in life is about how you can fix it or learn from it. Thank you for giving us the opportunity to do both! Thank you Trish

Charles Hoyt on 11/19/2024

Finally a service that tells me the truth. I have an older jeep. I'm in deep! I sent the jeep in with a concern. They went through the entire jeep with a fine tooth comb. Listed everything that needs repair. Man! I would have never gotten the truth from anyone else! Trust... I've tried! Repairs are in order. Thank you ,guys! See ya soon with the first repair!

Shop Reply

Charles, Thank you for letting us work on your Jeep. They are for sure one of our favorites! When we first started 30 years ago we did not service a whole lot of them, but now of the past 10 years we are seeing at least 4-5- a week! Which is a lot for a shop that does about 30 cars a week. Thank you Trish

Kenzie B on 09/11/2024

fit me in during a time of need, great great shop!

Shop Reply

Kenzie, Thank you for the great review! We try to help every one we can. See you at your next service appointment. Thank you, Trish

Ashley McSweeny on 08/28/2024

Trish and her team go above and beyond to make you feel supported in your decisions about your car. I trust them to provide the most accurate information and provide quality services and repairs. My experiences at Wayne’s Service Plus have always been positive and I plan to continue trusting them with my car for years to come!

Shop Reply

Ashley, Thank you for letting us work on your Nissan Murano. They are great cars. Hope to see you at your next service. Thank you, Trish

Paul Dindy on 08/27/2024

I was very impressed with their level of service. It was obvious that they worked very hard on our car and probably spent more time diagnosing our issue than we were charged for. I will most likely use this shop again if we need any big work done.

Shop Reply

Paul, Thank you for the wonderful review. I am sorry we were not able to solve the problem completely. Subaru's are one of our favorite cars. Hope to see you at our next Service appointment. Thank you, Trish

Justan Baker on 08/16/2024

Wayne’s was phenomenal to work with. They do very thorough inspections, and their documentation includes photos and detailed descriptions. They were able to diagnose what was keeping my car from running, and they completed the work quickly. They even provided a loaner car at no extra charge while I waited for them to finish repairing my car. Trish did an excellent job answering my questions and keeping me updated while my car was being worked on. Great, friendly service all around.

Shop Reply

Justan, Thank you for this wonderful review. We do love our courtesy inspections. They are a great tool for our customers so that they can understand and see everything that is happening with their cars. hope to see you at your next service. Thank you, Trish

Lauren Falabella on 08/03/2024

I have been going to Wayne’s Service Plus for a few years now and I am quite the happy customer! I am always able to get an appointment within a day or 2, I love that I can drop my car off early, AND they have loaner vehicles for no extra charge (you just need to fill the gas tank). This is huge for a single person with a full time job! Did I mention they also store my snow tires for me? I think everyone there is super friendly and down to earth. They explain what is going on with your vehicle in a way that makes sense and never push you to buy extra things or pay for unnecessary repairs etc. The prices are fair and affordable, and they do honest work. There are perks for being a loyal customer, too! I couldn’t recommend them enough!

Shop Reply

Lauren, Thank you for this amazing review. I love having the no cost loaners for our customers. They make it so easy for our customers to go about their day and have their car worked on. Thank you for trusting us to work on your Prius. They are one of our favorite cars. We have been trained in hybrids since 2001! See you for your next service. Thank you Trish

Diana Treaba on 08/01/2024

Simply The Best! Wayne’s team revived our 2002 Jeep and did it with a wonderful craftsmanship and attention to detail. Trish was excellent in providing guidance throughout this process!Thank you so much!

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Diana, Thank you for trusting us with your Jeep that we know means so much to you and your family! It was our pleasure to repair it for you! We were so happy to watch you guys leave our parking lot knowing that it meant so much to you. Thank you Trish

Diandra Markgraf on 07/25/2024

My husband and I started going to Wayne’s because of their convenient location, but it’s the service that keeps us coming back. The front-end office folks are not only kind and helpful, but the techs do honest work at fair prices. Make sure to keep your oil change punch card, which is a nice perk!

Shop Reply

Diandra, Thank you for the great review! We love working on Honda's and Toyota's. Yes we do love the great perk of buy 4 oil service's and get the 5th for free! Thank you for trusting us to work on your car's. Thank you, Trish

Jonathan Zampini on 07/25/2024

Fantastic and honest service! All costs were totally clear the whole time, no surprise charges or fees. From start to finish Trish was extremely helpful with the entire process. The analysis was detailed and precise leaving me with no doubt about what the problems were and how to repair them. My wife's 2012 Acura MDX needed a timing belt, brakes, battery service, etc. Wayne's had the whole job completed in two days flat and the car drives like new now. They also provided a loaner and Trish kept me updated on the process the whole time. It seems like it's never easy finding a good mechanic, but Wayne's is easily one of the best I've ever dealt with. Don't hesitate to call them, they don't disappoint!

Shop Reply

Jonathan, Thank you for taking the time to write such a wonderful review! We do try our best to make sure we are getting all the work done in a timely manor and always try to make sure that our customers are kept in the loop at all times! Thank you for trusting us to work on your Acura! They are a great car! Thank you, Trish

Emmett on 07/18/2024

In all ways, they were professional, honest, and understanding. I would recommend Wayne’s to anyone.

Shop Reply

Emmett, Thank you for you kind words. We always make sure that we are being honest no matter what! Thank you, Trish

Lisa Niebels on 07/17/2024

Excellent service, great value for money, on time, estimates accurate, excellent communication skills. My car was cleaned and runs beautifully I appreciate everything about Waynes!

Shop Reply

Lisa, Thank you for the great review. We do try our best to make sure that we provide great service. Thank you for letting us work on your Honda Fit. They are a great car that gets awesome fuel mileage! Thank you Trish

Sisan Smallman on 07/09/2024

Very pleasant and easy to deal with. Costs and services were completely clear ahead of time. Invoice itemizes each service, part and labor cost. Highly professional, while having the benefits of being a family owned business. Would be very pleased to use them again.

Shop Reply

Sisan, Thank you for taking the time to write this great review. We do always try our best to give the most accurate estimates so that there are no surprise. Car repairs can be costly and now a days we all need to budget everything. hope to see you soon. Thank you, Trish

Scott Axelrod on 07/02/2024

Great people and great service. I will be definitely bring my car back here for service when needed. They helped make a game plan to get everything done. I 100% recommend them.

Shop Reply

Scott, Thank you for taking the time to write this kind review. We try our be to help customers to make informed decisions on their cars. Thank you, Trish

Alex Race on 06/14/2024

Paid 150$ for them to tell me I needed nearly 9k in repairs which was odd bc the car is in great condition then went to my trusted shop in my hometown for a 2nd opinion & they said there was nothing remotely wrong w the car

Shop Reply

Alex, Thank you for your feedback. We're truly sorry to hear about your experience and that you felt our recommendations were not aligned with your expectations. Our goal is always to provide thorough inspections and honest assessments to help ensure your vehicle is safe and in optimal condition. However, we completely understand how this situation could be frustrating, especially when another trusted shop provided a different opinion. We would appreciate the opportunity to discuss your concerns in more detail and see how we can resolve this matter to your satisfaction. Please feel free to reach out to us directly. 401-455-0282 Thank you, Trish

Andy Morin on 05/23/2024

I had brought my wife’s car to a few shops for a specific noise, many parts changed but the noise never went away.. aggravated and tiered, we finally found Wayne’s and can say they are our mechanic of choice! Everything they diagnosed was laid out and we were able to review this with the wonderful staff they have in place before any work was done. No guess work, nothing hidden and we even had money taken off our final bill! We will not bring our vehicles anywhere else! If you are looking for a shop that is professional an transparent please keep Wayne’s in providence in mind, you wont regret it.

Shop Reply

Andy, Thank you so much for the wonderful review! We do love working on the GMC Arcadia. They are such a great vehicle. Our virtual report is so great for our customers to be able to see everything with their own eyes. Thank You, Trish

peter reid on 05/14/2024

Now Wayne's team has hit a new service high. My daughter asked for more than immediate service on my Honda. I'm in hospital. Daughter needed my car for transportation. Car was serviced and returned to use in one day. Thanks to all for your extras!

Shop Reply

Peter, Thank you for taking the time to write this wonderful review even when you are in the hospital! We hope that you are on the mend and feeling better soon! Thank you for trusting us to take car of your daughter and you Honda Accord. The Accord is our favorite vehicle to work on! Feel better soon! Trish

Melvin D. Wesley on 05/10/2024

Wonderful people who go out of their way to accommodate your needs!

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Melvin, Thank you for trusting us to work on your Chevy Equinox. They are a great car. Enjoy those brakes! Thank you, Trish

C S on 05/07/2024

I have been a customer for over 10 years. In my experience, Trish and Kate are always very professional and accommodating in setting up service and explaining issues relating to my vehicle. I find this service station to be reliable and trustworthy and I have never had any problems following service. You are provided a report that explains any issues and pictures to provide support. I highly recommend based on my long history using this station.

Shop Reply

Thank you for the kind words and the six years of business.

Kevin Marek on 05/02/2024

I had a great experience with Wayne's Services Plus. From the first phone inquiry, Trish was friendly, helpful and pleasant. My follow -up calls were the same. Cait explained the process,and I got my diagnostic results early the following day. I didn't have the replacement done, but they were very accommodating about my ned to make arrangements..to have the.car towed. I would highly recommend Wayne's Service Plus.

Shop Reply

Kevin, Thank you for the five star review! We love working on the Hyundai Sonata Hybrid! Hybrids are great vehicles. We have been certified to work on the Hybrids since 1999! Hope to see for you next service. Thank you, Trish

zach riddle on 04/22/2024

Quick and friendly service. Highly recommended.

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Zach, Than you for the five star review! We love working on the Toyota Tacoma. It is a great vehicle! Hope to see you at your next service! Thank you, Trish

Michele Perfetto on 04/18/2024

Wayne's is by far the best! There staff if friendly and helpful and the work quality is excellent. Would recommend to everyone

Shop Reply

Michele, Thank you for the amazing review! We do try our best to make sure that our work is top of the line. Thank you for trusting us with your 2023 Trailblazer. Hope to see you at your next service! Thank you, Trish

Tony on 04/11/2024

Vehicle was towed to shop for coolant leak 2012 Infinity G37 I believe we got overcharged. I believe it should have been a $300 to $350 charge but got charged $480..Any decent technician could have done the job in about 1 hr and half ..2 gallons of coolant and small tube parts cost $60 tops.I understand your in business to make money but dont rip people off though.They also tried to upsell me around $10,000 worth of work on a vehicle that’s worth $7000 “REALLY” Shame on you.Some stuff would be ok like brakes and tires but not everything under the sun.I understand the vehicle had some oil leaks but what car that’s has 140000 miles don’t have any leaks .FIRST AND LAST TIME PLACE IS A RIP OFF..

Shop Reply

Tony, I am sorry that we did not meet your expectations. We try our best to make sure that we are offering the best value for the services that you receive here. We offer a 3 year 36,000 mile warranty on all parts and labor whichever comes last. We always look at the whole car and list out anything that needs to be replaced or repaired and all maintenance work needed. I am sorry that the list was more than you were anticipating but we like to make sure that all customers know what condition their car is in when making the decision to invest money in the car or not. Thank you for the valuable feedback. We are always trying to improve. Thank you Trish

Cassidy on 04/11/2024

Had a wonderful experience. I'm a newcomer to Providence, and Wayne's was hospitable, trustworthy, responsive, and quick.

Shop Reply

Cassidy, Thank you for the five star review! We try our best to make sure that we are doing the best work we can for our customers. Thank you for letting us work on you Toyota Corolla! Thank you Trish

Stephanie Morrison on 03/28/2024

Been going to Wayne's for more than 20 years. They are friendly, knowledgeable, and always have a solution.

Shop Reply

Stephanie, Thank you for the great review! It has been a pleasure to work on your Honda and Jeep over the years. I cant believe I am working on your son's car now. When did he get old enough to drive!? Trish

Owen Stutts on 03/14/2024

They performed an extremely thorough inspection and provided me with a clear itemized list of all estimated work and a description of each problem. They even helped break down which repairs are most critical, and also the importance of the non-critical issues. Grateful for their transparent presentation because I don't know the right questions to ask to get the information I need

Shop Reply

Owen, Thank you for the wonderful review. We try our best to make sure that the customer has all the information about their car so that they can make the best decision. Thank you for letting us work on your Mazda Sport. Hope to see you soon. Thank you, Trish

Ann Lammers on 03/14/2024

Wayne's Service Plus was recommended by the supervisor of the AAA technician who replaced my battery last night. I could not be more pleased by the service and feel they are 100% trustworthy. I signed up for their online service which will notify when I need to make an appointment for maintenance. My husband handled the maintenance of our cars and he passed away last month. It's nice to know I have Trish and Wayne's service staff to take care of my car. It's an old Toyota Scion and Trish assured me that it was not yet time to get a new car. I've recommended Wayne's Service to my son and his wife who live in Rhode Island. THANK YOU!

Shop Reply

Ann, Thank you for the amazing review! Older cars are great as long as they are properly taken care of. Your husband took great car of you Toyota Scion. See you at your next oil service. Thank you Trish

Samantha Garcia on 03/05/2024

This has been one of the best experiences I’ve ever had with ANY business. A mechanic with loaner cars is next level. They are experts with electric and hybrids. If you have a hybrid do not go to anyone who doesn’t feel completely confident in working on them. They let me keep the loaner car for weeks because I needed some extra time to determine what repairs to do. The diagnostic they gave was extremely detail oriented and if I would have decided to keep my car I completely trusted them to do the work correctly. An empathetic and ethical mechanic! If I HAD to give feedback the only thing I would say is it would be nice to offer a less comprehensive and cheaper diagnostic for people looking for specific issues. Like just main items then smaller items on another visit. The diagnostic is pricey, which would be great on a car your trying to continue comprehensive maintenance on, but my car, which is over 10 years old and a problem car may not have needed all that.

Shop Reply

Sammy, Thank you for the wonderful review! We do love our EV and Hybrid Cars. We have been certified to repair Hybrids since 2001 and certified in EV's since 2022. Thank you for the constructive feed back about the diagnostics. I think that that is a great idea. I am going to talk about it with our team. Diagnosing your car was pretty extensive due to the fact that we needed to get to the spark plugs which are buried in your car. Than we needed to complete a compression test which also takes a lot of time. I am glad we were able to help you. Thank you Trish

Angelina Vallejo on 03/01/2024

I went to Wayne's yesterday for an oil change and for the first time experienced a 10/10 service with an auto shop. Katie -- the front desk receptionist really makes the place feel very homey. She is useful, knowledgable and goes above and beyond to help. I love the fact that Wayne's offers a loaner vehicle for clients who do not have a way to get around while their car is in their shop. Everybody in the place was kind, and uplifting, I even got to say Hi to Wayne himself. This is a true family business, and you can tell Wayne really cares about his employee. They provided me with a free quote on repairs my vehicle needs, and gave me a FREE THANK YOU BAG with chocolates, and a cute sticker. They have any future business from me for sure! 10/10 recommend.

Shop Reply

Angelina, Thank you so much for the fantastic review. I agree Kate is AMAZING! she really tries her best to take care of our customers. Thank you for letting us work on your Honda Civic. That is one of Wayne's personal favorite cars. See you for your next oil service. Thank you, Trish

David Blezard on 02/16/2024

Easy and quick to schedule my appointment. Good communication. Very pleasant and honest people.

Shop Reply

Dave, Thank you for the great review. I know we didn't give you the best news about your Mazda 6, but we always want to make sure that our customers know everything that is going on with their vehicles so that they can make the best decision. Thank you, Trish

Susan Collyer on 02/09/2024

Honestly, I’ve never been in such a fantastic place; organized, committed, And kind people who care about their work, and are proud about what they do, knowing that what they do keeps you alive! Couldn’t say enough about them I feel very blessed!❤️

Shop Reply

Susan, It was so nice to meet you the other day! Thank you for letting us work on your Toyota Prius! They are a great car for sure. We have two Techs here that are certified to work on Hybrid and Electric vehicles. Thank you for the great review! Thank you, Trish

Robert Dudzik on 02/07/2024

We were very pleased with the service

Shop Reply

Robert, Thank you for letting us service your Mazda CX-5. They are a great car. See you at your next service! Thank you, Trish

J. E. on 12/20/2023

Best service I've had in a long time. A blessed experience. Helpful , friendly, transparent. Most of all, they were honest with me !!! Recommend this place to your family and friends !!!!

Shop Reply

Joel, Thank you for taking the time to leave us this great review! I know that we didn't give you the best news about your Honda Accord but we are always honest no matter what. Hope to see you with your new car soon! Thank you Trish

J. E. on 12/20/2023

Exceptional. Transparent, helpful, friendly. Definitely above average service !!!

Shop Reply

Joel, Thank you for giving us a great review! Hope to see you soon. Thank you Trish

brett england on 12/11/2023

Been going here since 2016.

Shop Reply

Brett, Thank you for the great review. We love working on your Honda CRV. They are one of our favorites to work on. Thank you for your loyalty over all of these years. Thank you Trish

Tristan Howey on 12/09/2023

I had been told several different things about what were the problem(s) were with my car by multiple garages but nothing got better with the repairs. I went to Wayne’s and they completed the most thorough inspection of my car and finally felt like I got the answers I was searching for; the report had a break down of every problem they found and included pictures, explanations, cost, importance in terms of what was an urgent issue and what was less urgent. The communication through the entire process was excellent and everyone on staff was amazing. While my car wasn’t worth the repairs, they were accommodating and helpful in suggestions for what to get/look for in my next car. I will 100% be returning to Wayne’s for all my car needs from now on.

Shop Reply

Tristan, Thank you for the wonderful review. We are sorry that we had to give you bad news about your Chevy Malibu, but we always want to make sure that our customers are investing their money in a sound car. Hope to see you soon with your new ride! Thank you Trish

Elliot West on 11/29/2023

Wayne's Service Plus is the place you should bring your car. They not only replaced the clock spring for my 2009 Prius, they also included all the work that needs to be addressed for safety reasons. This includes an email with photos of all the recommendations. The photos and descriptions of services needed gives you (peace of mind) that you brought your car to an honest shop. I highly recommend Wayne and his staff, for all the the information given, and a great job fixing the most concerning issue 👍

Shop Reply

Elliot, Thank you for letting us working on your Prius. We have been a certified Hybrid Shop for akmost 20 years now. Hard to believe. We do try our best to make sure that the customer can see with their own eyes what is wrong with their car. Thank you for the great review! Thank you Trish

Tina Burner on 11/13/2023

Gave them $500 over the course of 4 months and several visits to solve my car's a/c issue. Not only did they not figure out what was wrong with it, but the tech on the phone was incredibly rude to me. When I told them that I gave them $500 to have no answers for me, the tech told me (with such an attitude) that they actually did tell me a lot. I don't see how telling me you have no idea what's wrong with my car is 'telling me a lot'. It's bad enough to give a place so much money and they don't help you at all--it's even worse when a rude tech insults your intelligence over an issue that they can't even solve

Shop Reply

Tina, I am not sure that you have the right repair shop. I have searched our system and find no record of you. If you could please call me at 401-455-0282 I would like to discuss this with you. Thank you, Trish

Robert Abate on 11/10/2023

great and friendly place

Shop Reply

Robert, Thank you for trusting us to work on your vehicle. See you for your next service! Thank you Trish

Pat McKiernan on 10/17/2023

I have had my car and truck serviced here. They are very communicative about the progress of your vehicle service and any problems they identify. The web interface they use is also very convenient to review your vehicle service history. I feel very comfortable bringing my vehicles here and will recommend them to anyone looking for a mechanic.

Shop Reply

Pat, Thank you for the wonderful review! Toyota Tacoma and Mazda Rx-8 are great vehicles. We do try our best to make sure that the customers know every step that their car goes through here. See you for your next oil service! Thank you Trish

Lenny Demers on 09/29/2023

Stop looking for “A decent mechanic” and save time by using Wayne’s Service Plus. They do the job RIGHT THE FIRST TIME (and only use the best parts) AND they do a PM inspection with a complete write up (including pictures!). Never any pressure to do more than what is asked for, but they let you know the health of your vehicle. Very knowledge staff (go Caitlyn and Trish!)! You may pay a little more than your “Got to find a good mechanic” person, but it is money well spent. Also, who else offers GUARANTEE on their work - 3 years! Be smart - Use Wayne’s for your automotive needs! If I could say the above all over again, I would and I do!

Shop Reply

Lenny, Thank you for the amazing review! I would love you us this as a commercial! Thank you for letting us service your Honda Pilot and Toyota Highlander. See you at your next service! Thank you, Trish

Brittany Mathews on 09/23/2023

Great service, great people. Highly recommended!

Shop Reply

Brittany, Thank you for the great review. I am glad that you were happy with the brake work on the your Dodge Durango. See you for your net service. Trish

leandro cabrera (Leoooo) on 09/08/2023

After many failed attempts at finding the right mechanic, I came across Wayne's service who was recommended by a friend, and they were absolutely amazing. Dropped off my car in the morning and within 3 hours I had access to a link with all the pictures and details of stuff I needed to get done in my car. It was fully thorough, and very easy to understand. And it was free! Havent decided what things im going to fix first, but will definitely be bringing back to get it serviced in the next couple days.

Shop Reply

Leandro, Thank you for the wonderful review. The best part of our jobs is making it easy to take care of your car. When my father started this shop 28 years ago he specialized in Honda and Acura. He left the Local Acura dealer to open his own place. Thank you for letting us work on your Acura. Hope to see you soon. Thank you Trish

Daniel Zogott on 09/06/2023

Great service and prices. Very helpful explanations of needed vs not urgent work.

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Daniel, Glad we could make another Subaru customer happy! Thank you for letting us work on your Impreza! Thank you Trish

A Google User on 08/18/2023

I needed an emergency service on our Subaru and Waynes was really accommodating and helpful to get me back on the road quickly. Greatly appreciated the professionalism and friendliness of this team!

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Susan, I remember this day! We had 2 Subaru Crosstreks in and both had problems with the starters. We have some days like that once in a while. Thank you for letting us help you get on the road again! Thank you Trish

marcia w on 08/12/2023

By far the best auto mechanic experience I’ve had. They were very thorough inspecting my daughters new/used car, found an issue that would have cost us a considerable amount of money to repair. Cait was helpful and kind in explaining the issues. I was able to take their online report and pictures back to the dealership where we bought her car and the seller fixed my daughters car at no cost to us. We will be using Wayne’s for our future car services. Exceptional service!

Shop Reply

Marcia, Thank you for letting us help save you money! We love when we can do that for a customer. pre-purchase inspections are so important to do. You never know what is going on with the car you want to buy until you put it up in a lift! I hope your daughter enjoys driving her Nissan Murano! Thank you Trish

Alyssa Panciocco on 08/10/2023

As always, the staff at Wayne’s went above and beyond!

Shop Reply

Alyssa, Thank you for trusting us with your Land Rover. They are a great truck. See you at your next service. Thank you, Trish

Eileen Rasmussen on 08/03/2023

Years ago I worked as a victims advocate for a domestic violence organization, and remember this one high-risk client that was trying to leave an especially dangerous abuser that we were sure was tracking her car. Trying to create a safety plan knowing this was insanely difficult, since we couldn’t find the tracker ourselves and the client had limited funds to flee as it was. One day I decided to try calling around to different auto shops in the state to see if anyone would be willing to check a client we referred for free or reduced cost, and wasn’t getting any promising responses until THIS GEM OF AN OWNER (Trish) stepped right up to the task of figuring out how to help, maintaining confidentiality, free of charge for clients I referred that desperately needed this type of help. They worked with law enforcement as needed to document and help maintain safety and communication for the client. I will always remember the owners and staff’s amazing response and support for survivors. This is absolutely a testament to the type of business and people that own and work at Wayne’s. I have also personally gone here on a few occasions to have work done on my car and found their communication, and the way they documented services provided and those they recommended (based on need and budget), to be immensely helpful, flexible, and friendly. I was never spoken down to or patronized, and the cost was always well worth it. Having one of their cars to use while my car was being worked on was also amazingly helpful option to have as well. This is absolutely the sort of business you want in your community (and in your car when it’s making funny noises). If I could give Wayne’s 10 out of 5 stars, I would. 💯

Shop Reply

Eileen, This one got me to cry. I remember this client. It was a hard day for her. It was a very emotional day for all of us at the shop. It was hard to watch this women have to go through some thing no one should ever have to go through. We are glad to have been able to help her. Thank you for letting us work on your Mazda 3 and the wonderful review. When my dad started this shop he was always trying to help people where ever he could and how ever he could. I showed him this review and he had tears in his eyes. It is a blessing to continue in his foot steps. Thank you Trish

john doe on 08/02/2023

I have found my go to shop from now on. The family environment there is very friendly and inviting. Very knowledgeable technicians and the office staff are a pleasure to deal with. They went way above and beyond the call of duty and took good care of me when I needed it the most. I can’t say enough good about them and they have a customer for life.

Shop Reply

John, Thank you for the awesome review! I love our staff here! They are so dedicated to our customers! Thank you Trish

Crystal Angeles on 07/25/2023

Always a great experience when I need anything done to my vehicle. Great customer service and they deliver what is promised!!

Shop Reply

Crystal, We love working on Toyota Sienna's. They are a great car. Thank you for the great review! Thank you Trish

Hannah Galan Johnsen on 07/07/2023

I can't believe I haven't written a review for Wayne's yet, because my family has known and trusted Wayne/Trish for over 20 years. They are the only ones we trust to care for our vehicles and they've gone above and beyond for us time and time again. Kate behind the desk is also incredibly kind and truly goes to bat for her customers when dealing with part suppliers. I'd give them more stars if I could, but they've got my loyalty for life.

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Hannah, Thank you for the wonderful review! We love working on the Honda Fit's. They are a wonderful car. They last forever! Thank you Trish

Jessica Minker on 06/24/2023

I brought in my 2013 Mini Cooper , 112k miles on it, after not having serviced it for a few years. Wayne’s did a thorough inspection and fixed everything up. A few days after my service, for an unknown reason my car started making a loud noise on the highway. I had to bring it to the nearest mini dealer, and they fixed the issue for nearly $1,000. At first I was quite upset for the inconvenience and the cost, but I called Wayne’s and without a question they reimbursed me. I appreciate their commitment to their customers, and putting my satisfaction and safety first.

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Jessica, Thank you for writing this amazing review! When we say 3 year 36,000 mile warranty we do mean it. My father always said and still does at the family dinner table when i talk about work " If you make the customer happy they will always come back to you." Thank you for letting us make it right for you. Thank you Trish

Shelby Southworth on 06/09/2023

Wayne's is THE recommendation for car service in my family. Ever since the base warranty expired on Subidoo in 2021, I have been taking him to Wayne's for a variety of "attitude adjustments". Caitlyn and team are genuinely invested in seeing you walk away with a smooth operator of a machine. They not only identify what your car needs now - complete with inspection photos showing you the damage - but they alert you of upcoming repairs that will likely be needed (w. cost estimates), as well as standard maintenance/ replacement milestones coming up. But wait, there's more! For all the knowledge I do have bouncing between my ears automotives are not my forte, and sometimes I needs someone to "Explain Like I'm 5". Caitlyn makes understanding your car an accessible experience and luckily for Wayne's SP, that is a skill in short supply that will bring my business back every time. And if you need a vehicle while your car is being worked on, Wayne's has gotcha covered with a loaner (just check on the availability ahead of time if you can)! TL; DR? Come for the honest answers to your car woes, stay for the quality of service 😎👍

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Shelby, Thank you for the great review! We do love our Subaru's. They are a great car and will last for a very long time when they are maintained right. Cait does a great job explaining to our customers what their car needs. It does help to have pictures as well. Thank you for letting us help you maintain your Crosstrek. Thank you, Trish

Silvi Goldstein on 05/23/2023

Great experience here each time!

Charlie Best on 05/09/2023

Pros: I appreciated their thorough diagnostic system which included pictures taken of the car and uploaded online. They did a solid job replacing my radiator. However they very clearly were trying to overcharge me by listing unneccessary repairs and procedures. It's scare tactics, take your car elsewhere. I'm pretty sure I paid too much.

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Charlie, Thank you for you feed back and allowing us to work on your 2004 Honda Odyssey. We clearly did not take enough picture to show you why you needed the work that we were recommending. Some times it is really hard to get a clear picture due to the location on the vehicle. We try our best to be completive with the other shops around us with our price. I am concerned that you felt like we used scare tactics. If you could give me a call personally so that I could get more information about that I would appreciate it. I look forward to receiving your call. Thank you, Trish

Victoria Smith on 05/02/2023

I had a great experience at Waynes Service Plus!! Their prices are more than fair and the service is exceptional! The mechanics were diligent and provided photos and explanations when necessary to show me what was going on with my car. Cait (and Trish) also made me feel very welcome when they helped me out at the front desk and gave me full write-ups of what my car needed, and recommended what order they be completed in to make it less daunting. They even provided a loaner car so I could make it to work while my car was being fixed. I couldnt be more pleased with the service!!

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Victoria, Thank you for the wonderful review! We love working on Honda Accords. I shared your review with the entire shop. It made their day! I am glad that we were able to make maintaining your car easier for you. Thank you Trish

Jon Vitrano on 04/14/2023

As other reviewers have stated, their prices are incredibly high. Expect 30-40% markup on parts and absolutely RIDICULOUS labor charges. My recent visit there quoted $1,500 in labor charges that "could be completed today". They were all minor work that likely would have taken a couple of hours tops. Do their mechanics make $500 an hour? They did manage to "get me" though by charging me for a small replacement part that I did not approve. Oh well, just another place not to go to again. It's a shame so many mechanics have become shady these days. Will not return.

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Jon, Thank you for your feed back. I am sorry that you were not happy with the estimate. We try our best to charge a fair price for the work we do. Prices have gone up on parts in the past three years mainly because of inflation. We charge less per hour than most other places do. The only parts that we replaced on your car was the the plate light bulbs that were both out. The reason that we do this is because you can be pulled over for those bulbs being out. I have talked to my staff and will make sure that we are informing our customers from now on that we are going to be replacing the bulbs that are out. Thank you for your feed back there is always room for improvement. Thank you, Trish

Justin Keenan on 03/25/2023

Great mechanic, super honest, young lady at the front desk does an amazing job!

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Justin, Thank you for the great review! Cait does a great job taking care of our customers. Also she takes great care of our team. We would be lost with out her! Thank you for letting us service your Jeep Cherokee. We love our Jeeps here! Thank you, Trish

Steve Marcaccio on 03/23/2023

Trish and the team at Wayne's Service Plus have been taking care of my family's vehicles for over 20 years. They have been taking care of my Rav4 currently. They do an outstanding job. They know that I like to do alot of the work on my car, and they are very realistic with me when they discuss projects that I can handle myself, versus ones that will need the tools and machinery only found in a shop. Their routine inspections tells me exactly how my car is doing, every single time I bring it in. ALWAYS up front about price. They also accomodate my hectic work schedule to allow me to get the service I need around my crazy work hours. They give me a great idea of what maintenence projects are coming up, what needs to be done immediately, and what jobs can wait a bit longer. They also take care of my old cadillac deville, which is a complete project car. They check my work and have been an excellent resource for me throughout the restoration. I will never take my cars to anywhere else. Outstanding service, technician competence, and family style treatment separate them from the rest. They deserve the highest recommendation. Thanks for everything!

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Steve, Thank you so much for this wonderful review. My father and I have enjoyed working with you and your family over the years. Trish

JP Nash on 03/11/2023

The staff is very helpful and courteous. I recommend this place to anyone that’s looking for repairs.

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JP, Thank you for the Five star review. I know we did not give you good news about your Mazda but We always want to make sure that you have all the information about your car to be able to make the right decisions. Thank you, Trish

Maureen Luca on 03/09/2023

My son’s car had a hole in a hose that brings gas to the gas tank. They were so friendly, kind and honest. They offered loaner cars (it wasn’t necessary this time, but if he has car trouble again, it might be incredibly helpful). We will be sure to go there again. They are our new Providence area mechanic! In fact, they noticed a problem that they did not pressure us to repair right away because it’s very expensive, and told us that they want to keep an eye on it. We will be back there for oil change, and a check on the other problem. Five stars for sure! ⭐️⭐️⭐️⭐️⭐️

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Maureen, Thank you for letting us repair the fuel issue on your son's Dodge Durango. I am so worried about my kids leaving the state and finding a shop to have their cars fixed at that I trust to. Thank you for trusting us with your son and his Dodge. Thank you, Trish

Debbie Carkin on 03/08/2023

I thought I needed a hybrid battery. Whe I told her what I needed, She was so comforting, she told me not to panic , and that it might be something else. She was the only one who gave me hope and told me not to panic!! She was right I didn’t need battery just needed to have it reprogrammed. The little bag and St Patrick’s day candy, was a nice touch, made me feel like I was more than a customer you’ve never seen before. If my car needs any work will definitely go to you.

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Debbie, Thank you for letting us work on your Hybrid Mercury Milan. We love our hybrids here. We Have been Hybrid Certified Since 2005. They are hard to diagnose unless you have experience with them. Glad we were able to save you money. Hope to see you at your next service. Thank you, Trish

Joseph Trudel on 03/04/2023

I needed a new starter. As always service was fast and efficient. The mechanic on duty had noticed a rattle in my car and had fixed it as well. There's great communication between the shop and the office, and all office workers are delight to work with.

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Joe, Thank you for the five star review! Trish

christine geddis on 03/01/2023

Replaced catalytic converter. Gave me a loaner car the whole time. Kept in touch throughout the process.

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Christine, Thank you for letting us work on your Toyota Prius. We love the Prius! We have two of them in our loaner fleet. It is rough that people are going around stealing the converters but I am glad that we were able to help you. Glad we were able to put it through your insurance. See you at your next service. Thank you, Trish

Justin Keenan on 02/07/2023

So far the best mechanic I have been to, love that they print out any recalls for you. The woman at the front desk is absolutely amazing and friendly. Would highly recommend.

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Justin thank you for letting us work on your Jeep Grand Cherokee. Jeeps are a favorite here! We do like to print out the Recalls and also the car fax as well. They are both great information for our customers to have. See you at your next service. Thank you, Trish

Silvio DG on 02/01/2023

My car wouldn't start, on the phone I was quoted $75 for a diagnostic, on the second phone call I was quoted $140. Had my car towed in than they called me and told me they put in new spark plugs and got it running, when I went to pick up the car they asked to keep it over night because the timing chain needed repair. The next day I got a quote for $2k to replace the chain. The loaner I borrowed had a faulty fuel gauge, I toped off the tank but the gauge didn't go all the way to the top before I could return the car I had to go back to the gas station and get a receipt. When I got back she told me that they couldn't get the car running, but that I still owed them $540 because the new spark plugs was part of the diagnostic process. So I had my car towed into the shop and payed $540 just to have my car towed out of the shop because the service they preformed didn't fix the problem.

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Silvio, Thank you for the feed back about the service you received. The diagnostic for a no start is different then a diagnostic for a Check Engine light with running issues that is why the price was different. I am sorry that was not explained to you properly. I will make sure that we get that right from now on. During the diagnostic we found that the spark plugs were badly worn and needed to be replaced before we could continue to diagnose the car. We replaced the spark plugs and then found that the timing chain guide was broken as well as the tensioner for the chain. Which was the reason why the car was not starting. We clearly did not explain this to you very well. I am sorry for that. We do ask that when bringing back the loaners that customers bring in the fuel receipt as we have had problems in the past with people not fueling them before they return them to us. We do not charge for use of our loaner cars so we need to make sure that the fuel used is replaced. Thank you for your feed back and letting us know where we need to make improvements. Thank you, Trish

John R Funderburk on 01/29/2023

Wayne 's have been my auto service facility for 30 years, never let me down,always did the service quickly and accurately. Won't go anywhere else. Never felt like I didn't get my money's worth. Thank you Trish 😊.

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John, Thank you for the great review! We love working on you Honda CRV. See you at your next service. Thank you, Trish

Osiris Gonzalez on 01/25/2023

Wayne’s auto is amazing for their level of transparency. The cost of their repairs is a bit expensive but less than going to an actual dealer. I prefer taking my vehicle to them than an mechanic off the street.

Nadia Berenguer on 01/23/2023

After trying five different places in Providence, this is BY FAR the best I've been to. I had very serious issues with my car that made it unsafe to drive and Wayne's Service is the only place that has managed to fix it, and all for a very reasonable price for the diagnostic, parts, service, loan car, very good customer service! They gave me an incredibly exhaustive diagnostic on my car, explaining what repairs were urgent, which ones were not as urgent and what was actually good in the car. It was all written down with pictures, detailed explanations and a full budget broken down by each repair. In addition to that being amazing, they are very kind and helpful (as a foreigner who is new to the country, let me tell you, I have been scammed or been brushed off by every other place I've visited!). I feel so lucky I found a trustworthy mechanic! Thank you Wayne's!

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Nadia, Thank you for letting us work on your Nissan Versa. I am glad that we were able to save you some money and stop you from having to buy a new car. Also thank you for all the great referrals! See you at your next service. Thank you, Trish

Jacqueline Gardner on 01/17/2023

I an extremely satisfied, Caitlin and Trish are the best. I wouldn't go anywhere else.

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Jacqueline, Thank you for the great review and letting us work on your Kia Soul! Thank you Trish

Scott Matthieu on 01/10/2023

I brought my car in for an inspection, but after a very thorough inspection, I had a report, with photos, detailing what needed to be done, and ranked importance. Customer service was top notch. Super easy to work with. Very responsive and friendly.

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Scott, Thank you for letting us service your Honda Odyssey and your Toyota Rav 4. They are both great cars. We love our inspection report. The fact that it helps customers to see their own car and what is wrong with it is a great tool for them. See you at your next service! Thank you, Trish

Jill Powers on 01/04/2023

Great service. The staff here are wonderful. Very professional and kind. Our new neighborhood mechanic.

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Jill, Thank you for letting us work on your Ford Wind Star. I am glad we were able to let you know what kind of shape the car was in for you. Thank you, Trish

Bea Johnson on 12/10/2022

Kaitlyn is wonderful, friendly and helpful. She keeps you informed every step of the way. I didn’t know that a garage could be so well run. Very professional and clean. The technicians know what they are doing and back up their evaluation of your car’s needs with pictures and a comprehensive report. Worth the money every time.

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Bea, Thank you for letting us work on your Chevy HHR and for the great review! Thank you Trish

Jeremy Wilson on 12/08/2022

Go here. Honest, fair, fast and exceptionally talented service. 10/10

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Jeremy, Thank you for this great review! We do try so hard to make sure that what ever we do in this business that honesty is the number one value we hold. Thank you for letting us diagnose the issues you were having with your Dodge Dakota. Hope to see you in the future! Thank you, Trish

Wendy Godek on 12/03/2022

Believe the hype! I cannot recommend Wayne's Service Plus more. We found Wayne's based on their reviews, gave them a try, and they have been taking wonderful care of our cars for the last few years. They provide a detailed, thorough report of recommended repairs and maintenance at each visit, help you to identify priorities, and they back up their work with a solid warranty. The team at Wayne's is kind, professional, and courteous. We recently bought a used car, and Trish and Caitlyn were amazing! Together with the mechanics, they looked over a few possibilities, helped us make a good choice, and ultimately saved us from buying a lemon. If you are looking for honest, gracious, fair, and dependable car mechanics, this is your place! :-)

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Wendy, I am not going to lie I love the first line in this review! Believe the hype! I had a great time looking for used cars with you guys. I know that it was frustrating in the beginning but I think that the Honda CRV was a great decision! Thank you for all the years of loyalty! See you soon. Thank you, Trish

Emily Huddle on 12/02/2022

Cant recommended Wayne's enough! Trish and Katie were amazing and helpful explaining everything going on. My car was done super fast, they sent me to my dealer so they could fix something that they knew was still under warranty for free and even talked to the dealer for me to help expedite the process!

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Emily, i am glad that we got that fuel injector issue taken care of for you and under warranty to boot! Thank you for trusting us to work on your Honda Fit. I got to tell you I think that the Fit is one of my favorite cars. Thank you for the great review! Thank you, Trish

Melissa Heep on 11/14/2022

The service was great and everyone was very friendly! I felt well taken care of. Will be back.

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Melissa, Thank you for trusting us to replace the blower motor on you Nissan Rogue. The Rogue is a great car! Hope to see you for your next service. Thank you, Trish

Tim Eskey on 11/01/2022

Had an urgent brake issue. Called Wayne’s and they took a look at the car right away without an appointment. Diagnosed not only the brake issue but other problems and that needed attention. Presented me with a complete written estimate prioritizing all brake and other work needed and explained the problems and solutions and answered all questions. It was obvious that they know what they were doing and I felt confident that they were objective and transparent. They were informative without pressuring me to do anything. I authorized the brake and some but not all other work. They got it done right that day. Smooth process. Professional work. Completely satisfied. I’ll be returning for the remaining issues and am happy to have found a trusted professional local mechanic for this and any other car I may have. Highly recommend Wayne’s without any reservation.

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Tim, I remember the day you came in. we were crazy busy but Cait was able to fit you in! She works great magic when she has to! Thank you for letting us work on your Honda Accord. Hope to see you in the future! Thank you, Trish

eric klein on 10/26/2022

Very patient and friendly staff. Got me in quickly and fixed up my breaks same day. Recommended.

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Eric, thank you for the great review. We love working on Toyota Rav4's. See you at your next service. Thank you, Trish

Madison Kilpatrick on 10/01/2022

5 star customer service. Wayne's delivers a detailed assessment on potential repairs. The work is fairly quick, the employees very responsive. A good shop, excellent results, but parts and labor are on the $$ side. Will return for important car needs.

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Madison, Thank you for the great review. We offer a 3 year or 36,000 mile warranty which ever comes last on all parts and labor. Thank you for letting us service you Nissan Versa Note. Hope to see you in the future! Thank you, Trish

A Google User on 09/26/2022

Two months ago, I bought a used Subaru that seemed too good to be true… and it was. While under warranty, the “dealer” replaced my engine and transmission but when the car was returned, its check engine light quickly reappeared. I brought the car to Wayne’s for a third-party opinion, and within a few hours, they had to deliver the bad news that the car was in very poor condition following the negligent engine replacement, as well as the structural decay and lack of general upkeep that was hidden from me as a buyer. Caitlin was so kind and helpful, and they gave me great advice as to my next steps in pursuing a refund. As someone with *clearly* minimal auto experience, the past few months have been overwhelming and centered around distrust and deceit. The team at Wayne’s made me feel supported and empowered, and I’m actually getting my money back and starting from scratch on the car pursuit this week. Will definitely be going back to Wayne’s, and hopefully with a better vehicle next time!

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Caitlyn, Thank you for this wonderful review. You have succeeded in making me tear up. My father started this business more than 25 years ago because he was sick of seeing all the distrust and deceit in the industry. This review means that we are achieving his goal! Thank you Trish

Cali Hazard on 09/18/2022

Wasted my time I called on a Thursday to get my car diagnosed The lady said come in Friday morning between 730 and 830 OK no problem I got there at 8 o'clock Drop my key off My 1st red flag was when I got there I asked if I can talk to a mechanic that was going to be looking at my car and she Refuse to let me talk to the mechanics As a customer anyone should be able to talk to the mechanic Maybe she felt like she wasn't needed when I asked who knows Before I left I specifically said I cannot Keep my car here overnight so please just let me know if I have to come back another day so all day goes by goes by I call around 4:10 they close at 4:30 she says can we keep it for the weekend I said no so I come pick it up just in time thank God I work overnights She says we will send me a estimate on Monday And didn't even tell me anything that was wrong specifically They knew they was wrong when they didn't even charge me for the diagnosed fee this place is a joke I could have went somewhere else and got my a problem done same day... DONT COME HERE

Hannah Jette on 08/27/2022

Great service. I called in just for a estimate on tires and shocks on my wrangler, they had me bring it in for a full inspection which included online and paper assessment of almost the hole car bot just my concerns. When I brought it in for the tire and sock service, it unfortunately took a bit longer then expected due to a seized tie rod. Kate at the front desk was great in communicating everything and getting me in a rental till my car was done.

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Hannah, Thank you for the great review. It was a pleasure to work on your Jeep Wrangler. They are for sure one of our favorite things to work on. I always have wanted to own one. They are so much fun to drive! Kate does a great job trying to make sure that our customers are kept in the loop about their cars. Thank you, Trish

Chris on 08/25/2022

Have had fine experiences in the past but last time our van was in we decided to have them change the oil. Everything was fine until the next oil change I couldn't remove the oil filter housing. It had been tightened enough that I broke 1 filter removal tool and started to bend another one using a breaker bar. I completed what i could and we called and were told to bring it in a few days later and explain what was wrong when we dropped it off. My wife went and dropped it off and told the woman at the counter what was wrong and they were the last people to have touched the filter housing she told my wife," Well we don't overtighten things." My wife asked if they could just get the filter housing off and change the filter to the new one we provided that we couldn't get in and the lady told her it would be a full oil change(implying full cost) because all the oil would come out when they removed the filter housing. I'm not a certified tech but that's a pure lie, the housing holds maybe 1/2 a quart and most of the other 6 quarts would be safe and sound in the oil pan. So bottom line they usually do good work but apparently if something goes wrong they are going to try to charge you to fix it.

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Chris, Thank you for your feed back. We will address these issues. Thank you, Tish

Maria Michelle on 08/12/2022

Im honestly speechless with the service I received from this auto shop. Cait, who runs the front desk, is so thorough and honest. I wish I knew about this shop sooner because I would have saved so much time and money. The print out for future repairs is so clutch. I don’t plan on going anywhere else.

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Maria, Thank you for the wonderful review! I am glad we were able to fix the brakes on your Honda Accord. The Accord was my first car and I loved it so much!!! They really are a great car! See you at your next service! Thank you, Trish

Jill Stansell on 08/02/2022

Wayne's is a business that operates on old fashioned values. It's difficult to find an honest car service representative and Wayne's is not only honest but went the extra mile to insure my car was in perfect condition after some serious engine trouble. Super glad Wayne's has my back with my car repairs and maintenance. It make me feel safer on the road.

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JS, Thank you so much for the wonderful review. We do try to run this shop the old fashioned way. My dad started this shop in 1995 and we do try do make sure that we keep it just the way he likes it! He says all the time " You will never run out of work if you treat the customer well!". Mike is the technician that does most of our engine light diagnostics and he has been with us for 23 years now! We do love helping people with the maintenance on their cars! Thank you Trish

Brian Fanion on 06/30/2022

Thieves they want almost twice to rebuild a motor then another place quoted me for a new one. Avoid this place. The only reason they are getting 1 star is because this review would not post without a star.

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Brian, I am sorry that you were unhappy with our estimate. We try our best to make sure that we are only using the best parts out there. We did not quote you to rebuild your engine we quoted to replace your engine with a brand new one. I think this might be where the misunderstand on price is. Please feel free to give me a call 401-455-0282. Thank you Trish

Teal Rothschild on 06/16/2022

Waynes has been my only mechanic in Rhode Island for over 20 years and i have never been disappointed. They are professional and thorough and always go the extra mile. From Trish's business savvy and great sense of humor, V and Mike’s meticulous mechanic work, and Wayne's endless willingness to offer insight on cars - this place is a gem! On top of all of that, Trish will always make you laugh! I trust them completely.

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Thank you Teal! We love when you come in for you normal service. Thanks for always having coffee with us.

Leanne Soulard on 06/16/2022

I had been told that my Prius was in need of a major and costly repair. I brought it to Wayne’s for a second opinion and they informed me that it wasn’t necessary. I received a printout from the Toyota website that indicated the repair was not necessary at this time, as well. I was very impressed with the professionalism and level of service I received. I will be bringing my car to Wayne’s from now on!

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Thank you Leanne for letting us service your Toyota Prius. I am glad you did not need that costly repair! We look forward to maintaining you Prius in the future! Trish and staff

Paul Kopech on 06/07/2022

Took my car to Wayne's based on reviews. They do a very thorough inspection. They give you the printout of things needing service beyond the original request. Nice to know and have. One car was smooth sailing. The other had an airbag light on. After two days of diagnostic work they had no definitive answer. They wanted over $1200 just for the part and install labor with no guarantee. Had this done at the DEALER for $875. They also priced three tires at $850. I did the same online with local install for $365. Honest, mean well, friendly, but very pricey with unreal expectations of the customer's time.

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Paul, Thank you for the feed back. I do apologize for not being able to meet your expectation for timing. We were hoping that giving you a complementary loaner car would have helped in this situation. Some times Diagnostics take longer than expected. Our price for the SRS module was a little more expensive than the dealer. It would have cost you $928 here but it would have come with a three year, 36000 mile warranty which ever came last. The dealer only gives a 1 year, 12000 mile warranty which ever comes first. The tires would have cost you $548 here at Wayne's. They would have come with road hazard protection for the life of the tire as well. I am not sure what you get when you order tires online. I am very sorry that we clearly did not explain the benefits of our service well enough to you when you were here. Please call me personally if there is anything I can do to make this better (401)455-0282. Thank you, Trish

Kevin Davis on 04/23/2022

I had just bought the car a week before, with 142K miles primarily to install a hitch. They found several important items needing immediate attention, which does not speak well of the local car dealer with a fine reputation after 38 years in business.

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Kevin, Thank you for the wonderful review! I am so glad you had a great experience here! I love when we get to add another Toyota Prius to our list of customers! Our techs love working on them. They are a great car and they last forever! Thank you Trish

Kyla on 04/13/2022

I couldnt have been happier. They got Me Right In. My vehicle was done faster than we ever expected. Already made another appointment, to go back so we can finish the serious issues. Thank you

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Kyla, Thank you for the great review! It was our Pleasure to help you with your maintenance needs on your Nissan Murano. Murano's are a great car! See you soon! Thank you, Trish

Elizabeth A on 04/09/2022

Wayne's was top-notch. Their service is warm and knowledgable. They provide a full, detailed online portal of information, quotes, and pictures to look over for quotes. The loaner vehicle was a huge help as a mama! Their welcome gift was so thoughtful. And they kept in great communication throughout the prompt, excellent process. Highly recommend!

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Elizabeth, Thank you for the wonderful review! We love the portal too! It is one of our favorite tools To help our customers to be able to see the same thing we see on their car. Thank you for letting us help you with the maintenance on your Dodge Journey and Chevrolet Impala! They are both great cars! Thank you, Trish

Janay on 04/06/2022

Friendly and efficient shop. They had to do a full car diagnostic because I needed to work on my transmission. They checked everything and sent me a text message update along with a PDF of what I needed done and the prices to go along with it. With the PDF document they send they also include pictures of the vehicle parts and The color of the fluid comparing it to what it should look like. It was nice to see photo evidence of what was needed versus trusting someone’s words. The work that I needed they had my vehicle for two days but offered a loaner vehicle in the meantime and the only thing I needed to do was put gas in the car. I declined that option but it was nice to be offered another vehicle to drive. Lastly I love that the shop is open at 7:30 AM that’s allowed me to drop my vehicle off early before work. I have more repairs to do but I’ll definitely be going back.

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Janay, Thank you for taking time to write such a detailed review. One of our favorite things that we offer at Wayne's are the free loaner car! Thank you for letting us help you maintain your Honda Civic! We just added a Honda Civic to or loaner fleet! Thank you, Trish

Taylor Holland on 04/02/2022

Accommodating to my needs and the service was great. I called on a Tuesday and got in that Friday and was able to pick up my car the same day.

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Taylor, Thank you for the wonderful review. We try our best to get our customers in as soon as possible. Some time it takes a week or more but most times we can get them in quick. Thank you for letting us help you to maintain your Hyundai Elantra. The are one of our favorites to work on. Thank you, Trish

Kit Salisbury on 03/31/2022

Talented and trustworthy mechanics, friendly + welcoming office staff. I've been taking my cars to Wayne's for 20 years and I can't recommend them highly enough.

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Kit, Thank you for the great review. It has been a pleasure working with you for all these years. It is always nice to sit and talk to you when you are here with your Subaru Outback. Hope to see you soon. Thank you, Trish

Christopher Souza on 03/18/2022

Trish and her staff have all been absolutely fantastic! I don't know of any other auto service facility that will "go the distance" to ensure that everything is as it should be. They are second to no one!

Caden C on 03/13/2022

friendly staff, great service for a decent price.

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Thank you so much for the great review! Thank you, Trish

Jessie Winters on 03/03/2022

Wayne’s is INCREDIBLE! Their breakdown of everything that’s needed to get done immediately/soon/future, with picture references for proof, along with an explanation/ prices, give you such peace of mind. — My schedule with my 2 jobs makes it nearly impossible to find time to get things done, but this was easy breezy for them. —They gave me a loaner car to use while I left mine there for 2 nights and returned it when my schedule allowed. All for no extra charge. — Caitlyn, who works at the front desk is such a sweetheart and just so down to earth! — Finding a good mechanic is always a bit scary and nerve racking, but Wayne’s took that fear away! - I HIGHLY HIGHLY recommend them!! — Thank you all so much!

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Jessie, Thank you for the wonderful review! We love our loaner cars! They seem to be very helpful to our customers who only have one car. Thank you for letting us help you maintain your Hyundai Tucson. Hope to see you at your next oil service. Thank you, Trish

Sam Freund on 02/20/2022

They do a great job. But I've never been to a mechanic that finds more things wrong with my car, that "need" to be fixed. But they do a great job, great communication and fast

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Sam, Thank you for the review. We always do a courtesy inspections on the vehicles just to make sure that when customers are making decisions on what to fix or even if they should fix the car they know everything that is going on with their cars. We don't like surprises, especially when the surprise could be costly. Thank you for letting us work on your Jeep Grand Cherokee. They are a great car! Hope to see you in the future! Thank you, Trish

Sam LeCompte on 02/10/2022

I really appreciate the straight forward and transparent service I received. They were really flexible, offering me a loan car in a pinch and getting my service done in a timely and comprehensive manor. Would recommend to anyone looking for a auto servicer in the area.

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Sam, Thank you So much for the wonderful review! We love working on Toyota Prius they are one of our favorite cars ever. We like them so much that we have sent our technicians to hybrid training. How to see you again at your next oil service! Thank you Trish

Lanre Akinsiku on 02/01/2022

The Good: They were very nice, very professional, even offered a loaner while they performed a free inspection of my car. Their inspection was very thorough. The Bad: They told me that could not "legally" allow me to take my car because my brakes were in such bad shape. I appreciate the concern, but no mechanic has a legal right to seize your property. The fact that they used some made-up "law" to push me to get repairs at their shop felt reallllllllllllllllly slimy. Anyway, I got my car towed and found a shop that did the repairs at half the cost of Wayne's quote.

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Lanre, Thank you for the review. I understand it is not fun to hear that your car should be towed rather than driven. I am sorry. We ask that people tow the car out of the lot when it is unsafe to drive. Yours had no brakes, so we did not want any one else to be hurt if you got into a accident. We do not think that there is a law about this though. I thought that you picked it up after hours because you came in the next day to get the key and the car was gone when we can in in the morning. I am glad you were able to get the repairs done on you Acura MDX. Thank you. Trish

Lynne D. Tucker on 01/27/2022

Immediately available highly professional, competent, courteous help with all my automotive needs.

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Lynne, Thank you for letting us take care of your Toyota Prius for all these years. Trish

J S (RadioactivePete) on 01/14/2022

Very thorough.

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James, Thank you for the great review! It was a pleasure to work on your Jeep Grand Cherokee. We love the Jeeps. Hope to see you again! Thank you, Trish

Annalisa Oswald on 12/09/2021

Wayne’s Service Plus is an awesome, family-run business. Great customer service. Excellent work. Highly recommend!

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Annalisa, Thank you for the great review! It was great to chat with you about your wonderful adventures! I cant wait to have one of my own some time soon. Thank you for letting us work on your Subaru Forester! They are one of my favorite cars! Thank you Trish

Sean O'Neill on 11/30/2021

They fixed my car. Really nice folks. I'll go back.

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Sean, Thank you for trusting us to replace the thermostat and brake fluid on your Kia Soul. Kia has turned out to be such a great car. We hope to see you at your next oil service! Thank you, Trish

Hccc2010 Curt on 11/14/2021

They said cant change oil on an e350

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I am sorry that we were not able to help you. We do not have a lift big enough to work on a E350. We mostly work on Honda, Toyota, Kia, Lexus, And fords. Thank you, Trish

Andrew Childs on 11/01/2021

Professional and straight-forward. Wayne's crew is the best! For extensive and/or challenging repairs, go here. We've used them four times already on different vehicles. We totally trust them to do it right.

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Andrew, Thank you for the kind words and the great review. We do try our best to make sure that the work we do here is top of the line and done the right the first time! Thank you for letting us work on you Subaru Forester. They are a great car. Thank you Trish

Tran Dao on 10/06/2021

I went to Wayne service plus few months ago to change the oils for my Kia Soul They was very nice to checked up and listed thing my car have to fix but I was prefer just change the oils They told me nicely that they needed change the light bulbs because safety and can’t let’s me go with out change So I did with them 6 months until I just inspected my car difference place he told me 3 head light is no light bulbs there I came back to talk with Wayne service asking what they can do They said they can give me the bulbs back ( old and new they still keep for me) They knew there mistake but No contact to fix and until now I got done and different place they even don’t want refund either No heart of business. Don’t trust them Lied and just money, horrible customer service Not worse even 1 star

Ely Bridge on 10/05/2021

Went in for them to a replace a bulb, but they forgot to do the job and charged me. Once i realized that they forgot to put in the bulb, i went somewhere else to replace it and asked for a refund from them but they refused to refund me

Kathryn Morrison II on 09/24/2021

So I took my car here 6 weeks ago to get some work done and unfortunately the radiator went. Come to find out, the part was bad. Trish went out of her way to ensure I had a loaner car as she went to find a different brand of radiator for a replacement. Just to be sure, Wayne’s replaced the thermostat as well. Thank you for making the job right.

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Kathryn, thank you for the great review! I am so happy that you were happy in the end. Some time we do get a faulty part in and we have to do the job over again. I am glad that we were able to make it right in the end! Thank you for letting us work on your Honda Accord! Thank you Trish

SSE on 09/15/2021

I went in after 6 months of just spending $1100 to fix my car there and got a quote for over $2300. Two issues: 1. At least one item listed was replaced six months ago and, emphatically, could not have worn out in this timeframe. There is another item on their list which was also replaced and I doubt needs to be replaced again. It's possible given the conditions my car has to stay in, but unlikely. 2. I looked online at prices for labor and parts for the items listed and they seemed rather high. I called around and sent the quote to another mechanic with a very high rating on google. He looked at the quote and said he could do it at half the price (and he doubted that he needed to do all that was quoted). I am taking my car there for now and can update here with the results if anyone is curious. If he really can do it for a lot less, I am moving this review to a 2. If not, I'll move it to a 4. That said, I appreciate that they give free loaner cars and the oil change there is the cheapest in town. (I called about 15 places to figure that out.) The mechanic was surprised I said Wayne's did the quote as they are usually one of the best in town. I agreed that I was surprised by their work and disappointed. He thinks it may be that they just took some general market quotes for the fixes and didn't think enough about the pricing in this case. I am not of the opinion this was crooked work, just the result of either mistakes or laziness on someones part in regards to both pricing and inspection. Oh well. I still think they're a good place. They just messed up with my case enough that I think that bridge is burned (except for oil changes of course).

Quinn Castine on 07/27/2021

Amazing customer service and they always do the job well. They were even able to knock a few hundred bucks off the bill while fixing my Prius. Can’t recommend Wayne’s enough!

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Quinn, Thank you for the wonderful review. Thank you for allowing us to replace the struts and coils on the Prius. They are a great car as I am sure you know. Thank you Trish

Kenneth Okin on 07/01/2021

Thank you for courteous and effective service

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Kenneth, thank you for the great review and letting us work on your Subaru Outback! Thank you Trish

Justin Kerr on 06/12/2021

Couldn't ask for friendlier service. They were very thorough in their inspection of my vehicle but didn't try to sell me services or products I didn't need. Trish and her staff go the extra mile to make sure you are satisfied.